See what other practice owners have to say
See what other practice owners have to say
Having been working with them for over five years I've relied on them to help me with most aspects of the practice, from an extension of my marketing team, an advocate in the industry to position us in the best spot with manufacturers, a consultant for all small things hearing, and a sounding board for business decisions. You'll be treated like part of their family. They always give advice that is based on my business position, not a cookie cutter response to what everyone else in the industry is doing. They continue to support and help me grow, it's been a blessing working with them.
Our office is in a relatively small market with many competitors. Pivot Hearing has been instrumental in advising us on how we can stand out and differentiate ourselves in a crowded market so that we can thrive.
When looking for a buying group, we were less concerned with fringe benefits like trips and free batteries and more interested in tangible benefits. We wanted access to excellent marketing materials, assistance with digital platforms, and of course competitive cost of products. Pivot delivers all of these.
Pivot has given us inspired, actionable ideas since the beginning. Whether it is assistance in promoting our next event, creating an engaging marketing piece, or ways to compete with third parties, Pivot has come through with, quite frankly, the smartest and most innovative solutions.
The best part about the team is how accessible everyone is. When I have an idea I need help developing, questions about insurance billing, or just some good old fashioned advice from a mentor who has been in the industry since birth, I know that they are right there ready to help.
Pivot Hearing and their entire team have been an absolute pillar in the growth of my business. Between the industry experience and the general business knowledge, they have helped me grasp what's important to establish my foothold in the space. Joining any buying group comes with a bit of unknown, but after interviewing and working with a couple, I can say Pivot was definitely the right fit. The mix of guidance, marketing support, and general hearing experience was perfect for me to be able to focus on what I needed to, which was making happy patients. What can be better than working directly with people who have proven track records - it really helps turn the unknown into known. I had the first conversation with Pivot Hearing while working in a single office, and since then I've stepped away from seeing patients and operate 12 locations - with many more to come. The proof is in the pudding.
I began working with Pivot Hearing in March of 2018. Immediately after meeting with Bill, his family, and the rest of the Pivot team, I was convinced I had made the right choice in working with them. The Hearing Aid Test Drive(TM) completely changed my perspective on how to work with a patient during a hearing aid trial, which resulted in our hearing aid return rates essentially plummeting to zero. That was just the tip of the iceberg though. Bill and his family and team have helped us every step of the way in navigating the challenges - both old and new - that we as independent practices face. I'm more than confident that they will be a crucial part of our success in future.
After an in-depth analysis of our practice with the team from Pivot Hearing, areas of improvement were identified. Since then, we have seen an increase in patient flow and sales. The Hearing Aid Test Drive™ has been an outstanding tool to utilize and helps the patient to experience how we can help bring back the sounds they have been missing without having to commit to purchasing upfront. The overall experience from the patient's perspective has been very positive. Pivot hearing is always receptive to any questions, input, and quick to respond to any concerns or ideas. They have definitely earned 5/5 stars!
"Not only does Pivot Hearing offer great products that resonate with my practice, but I also feel like I joined a family network of talent in so many fields- audiology, technology, marketing, analytics, and web design, just to name a few.
The positivity and optimism is palpable when speaking to anyone on the team, and the Diles family experience speaks for itself. Unlike some groups which are not audiologist-led, Pivot does a fantastic job at combining best practices in audiology with stellar business management advice, to yield the best results for the practitioner and patient. They are available for the most basic of questions, yet they are also constantly thinking of new ways of approaching age-old issues and innovating in major ways. I feel very privileged to be a part of Pivot and look forward to many more exciting years to come.“Pivot Hearing is the best choice for the cutting-edge practice.”
"The reason I work with Pivot Hearing is because their team is in a unique position to provide advice and expertise - because they actually have experience running a modern private practice. I don't need help with block scheduling and the more basic services that most groups provide. I am looking for more sophisticated advice and ideas. Talking to the team at Pivot Hearing isn't like talking to an account manager - these are people who actually do what I do. It's like networking but at a way higher level.”