See what other practice owners have to say
See what other practice owners have to say
"Our office is in a relatively small market with many competitors. Pivot Hearing has been instrumental in advising us on how we can stand out and differentiate ourselves in a crowded market so that we can thrive.
When looking for a buying group, we were less concerned with fringe benefits like trips and free batteries and more interested in tangible benefits. We wanted access to excellent marketing materials, assistance with digital platforms, and of course competitive cost of products. Pivot delivers all of these.
Pivot has given us inspired, actionable ideas since the beginning. Whether it is assistance in promoting our next event, creating an engaging marketing piece, or ways to compete with third parties, Pivot has come through with, quite frankly, the smartest and most innovative solutions.
The best part about the team is how accessible everyone is. When I have an idea I need help developing, questions about insurance billing, or just some good old fashioned advice from a mentor who has been in the industry since birth, I know that they are right there ready to help.”
I began working with Pivot Hearing in March of 2018. Immediately after meeting with Bill, his family, and the rest of the Pivot team, I was convinced I had made the right choice in working with them. The Hearing Aid Test Drive(TM) completely changed my perspective on how to work with a patient during a hearing aid trial, which resulted in our hearing aid return rates essentially plummeting to zero. That was just the tip of the iceberg though. Bill and his family and team have helped us every step of the way in navigating the challenges - both old and new - that we as independent practices face. I'm more than confident that they will be a crucial part of our success in future.
"Working with Pivot has been a great experience for our practice. The entire group is attentive to our needs as a business, responds quickly to requests, and works closely with us on decisions we are making as a practice. We've utilized their Hearing Aid Test Drive approach and have had great success with raising our conversions rates and easing patients concerns. The best thing about working with Pivot is that their focus is making sure the patient is taken care of, and since that is priority in our practice it makes for a great partnership."
After an in-depth analysis of our practice with the team from Pivot Hearing, areas of improvement were identified. Since then, we have seen an increase in patient flow and sales. The Hearing Aid Test Drive™ has been an outstanding tool to utilize and helps the patient to experience how we can help bring back the sounds they have been missing without having to commit to purchasing upfront. The overall experience from the patient's perspective has been very positive. Pivot hearing is always receptive to any questions, input, and quick to respond to any concerns or ideas. They have definitely earned 5/5 stars!
"Not only does Pivot Hearing offer great products that resonate with my practice, but I also feel like I joined a family network of talent in so many fields- audiology, technology, marketing, analytics, and web design, just to name a few.
The positivity and optimism is palpable when speaking to anyone on the team, and the Diles family experience speaks for itself. Unlike some groups which are not audiologist-led, Pivot does a fantastic job at combining best practices in audiology with stellar business management advice, to yield the best results for the practitioner and patient. They are available for the most basic of questions, yet they are also constantly thinking of new ways of approaching age-old issues and innovating in major ways. I feel very privileged to be a part of Pivot and look forward to many more exciting years to come.“Pivot Hearing is the best choice for the cutting-edge practice.”
"Pivot is more than a buying group. In twenty years plus years as an audiologist in private practice I have been a part of many buying groups. All promised to provide me more than a discount on hearing aids. Most promised support for marketing, staffing and day to day practice management. Marketing was usually from an outsider that wasn’t familiar with my market and my practice. Therefore although each and every group promised great results there was actually very little that was effective.
Pivot has been different. “This group is a family that lives and breathes private practice.” They have all themselves been successful owners for more than one generation. Bill, Will, Lee and Chelsea take the time with each area of your practice to understand not only your population but what you value. They know what works! They are genuine in their desire to see your practice thrive!"
"We have been in business for 5 years so we have already beaten the odds on startup businesses failing. But we had reached a plateau at a revenue level that I wasn’t thrilled with.
We found the Pivot Hearing team and, after a week-long visit with them in both their corporate headquarters and retail offices, we decided to start working with them to create renewable sources of new patients and streamline our operations. I am so glad we did – we have 40 hearing aids out on trial right now after just a month of implementing Pivot Hearing’s advice. “We are on pace to have the best year ever, and we’re just getting started.”