How fit is your business?

Pivot Hearing offers fully customized personal training and support that leads to more successful private practices.

No business is built just like yours.

You designed it – let us grow it.

Request a Business Fitness Assessment

Lean Operations Design

Of course you’re focused on your top line, but your bottom line is equally important. From paperless systems, to practice management software implementation, to inventory management – we have all the tools to make you lean and smart.

Premier In-Clinic Patient Experience

With Costco selling hearing aids at half the price, why should a consumer buy from you instead? Because your practice offers the best clinical care in the most desirable environment. We can help you create the best in-clinic patient experience around.

Increased Patient Flow

The backbone of any private practice is a steady flow of new patients. We have the expertise and tools to help you develop cost-effective, continuous sources of new patients.

Hearing MissionHow fit is your business?

How fit is your business?

Why We’re Different

You wouldn’t work out with a trainer who wasn’t in shape. Why would you let someone who’s never owned a hearing care practice or sold theirs 10+ years ago help you run yours? That’s the Pivot Hearing difference – we are in private practice – in the trenches, day in and day out, just like you are. As successful hearing care clinic owners, we have tackled the same competitive forces that you face, and our business is bigger and more profitable than ever. We spend time both in our offices, as well as outside of them, constantly coming up with ways to do things differently and better. We know our tools work because we test them – and we’ve experienced the results firsthand.

See the results. Feel the difference.

The Pivot Hearing Promise

More
new patients

More hearing
aid trials

Increased
ASP

Leave the
office at 5PM

Better business. Better life.

Hadassah Kupfer, Au.D. – “Pivot Hearing is the best choice for the cutting-edge practice.”

Owner and Doctor of Audiology

HADASSAH KUPFER, AU.D. | NEW YORK, NY

Hanan Merrill – “We are on pace to have the best year ever, and we’re just getting started.”

Owner and Hearing Practitioner

NANAIMO HEARING CLINIC | NANAIMO, BC, CANADA

Dr. Julia Ahlquist Tanner – “This group is a family that lives and breathes private practice.”

Owner and Doctor of Audiology

THE HEARING SOLUTION | SACRAMENTO, CA

  • Physician Referral Marketing

    We have developed an impactful physician marketing program that will create a continuous flow of new patients for your practice. We can help you build an effective program from scratch or improve the one you already have.

  • Unique Sales Process

    The Hearing Aid Test Drive™ process will change everything about the way you do business – from the way you advertise to the way you stock hearing aids to how your consults with patients go, all leading to increased profitability and confidence for you and your staff.

  • Clinical Support

    Unlike other buying groups staffed with non-clinical business types, our team of audiologists and hearing aid dispensers are available to offer clinical support, advice, and mentorship on a patient-by-patient basis.

  • Practice Management Software

    To compete with increasingly sophisticated retail players, you need to have instant access to all your practice’s data and metrics at your fingertips. Many of the available software solutions allow you this kind of visibility into your business, and we can help you select an OMS, migrate your data, select appropriate integrations, train your staff, and customize reporting and dashboards so you get the most out of your software.

  • Practice Branding & Design

    Your brand is your practice’s most valuable asset. We can help you improve your current brand or maximize the one you already have.

  • Insurance Billing

    Navigating insurance billing regulations and procedures can be intimidating and overwhelming for practice owners and their staff. Having a full service, specialized billing department that works “for” you but that is not on your payroll is often the best way to receive the reimbursement to which you are entitled. Let us handle your verifications, hearing aid and diagnostic claims, patient statements, contracting, credentialing, and more.

  • Pivot Hearing Immersions

    There’s no better way to learn how to run a hearing care practice than to spend time in a high end, efficient, thriving one yourself. Whether you’re just starting out or looking to improve the way you’ve always done things, come spend time with our team for intensive, hands-on learning tailored to your practice’s needs.

  • Provider Sales Training

    Do you know what kind of behavioral style you have? Do you know how to read the behavioral style of the patient in front of you? Let us show you as well as help you increase your versatility and overcome objections to improve your selling skills through the art of “non-selling.”

  • Community Marketing

    Because traditional marketing vehicles don’t always work the way they used to, success in a private hearing healthcare practice requires new thinking. We have community marketing tactics to share with you to get the modern patient’s attention.

  • Digital & Traditional Marketing

    Digital is the future for hearing care practice marketing. We are experts in website development, SEO, pay-per-click & display advertising, as well as social and email marketing, and can help you build and execute a plan to drive opportunities from consumers searching online.

  • Operational Best Practices

    Is there double entry taking place in your office? Do you still do any work on paper? Then there’s room for improvement, and we can get you fully streamlined and 100% cloud based in a matter of weeks.

  • Professional Development & HR

    Your practice is only as good as your team, and having the right people in the right roles in paramount to your success. We can help you identify opportunities with human resources and will work with you to develop your team into the performers you need.

  • Finance & Accounting

    Closely tied to your OMS is your bookkeeping and accounting, which are a huge time suck for a lot of owners. We can help you run an average size practice with a 2-day/week bookkeeper and free up that office space for revenue generation instead.

  • Business Valuation & Exit Planning

    If you’re wondering what your practice is worth or beginning to think about selling, we have the industry’s top resources for identifying areas to improve valuation and working with you to execute on those in preparation for transition.

  • Staff Training

    Good patient care coordinator skills are often innate, but they can also be learned and refined. We can train a brand new employee for you or help an existing one polish up their skills to drive more opportunities for providers.

  • Practice Vitals

    Do you know the most important metrics to look at to gauge the health of your practice? How often do you look at them? Do you know what to do when you see changes? We can guide you on the KPIs that demonstrate how your business is doing as well as provide weekly insights that allow you to make informed decisions about your practice.

  • Physician Referral Marketing

    We have developed an impactful physician marketing program that will create a continuous flow of new patients for your practice. We can help you build an effective program from scratch or improve the one you already have.

  • Unique Sales Process

    The Hearing Aid Test Drive™ process will change everything about the way you do business – from the way you advertise to the way you stock hearing aids to how your consults with patients go, all leading to increased profitability and confidence for you and your staff.

  • Clinical Support

    Unlike other buying groups staffed with non-clinical business types, our team of audiologists and hearing aid dispensers are available to offer clinical support, advice, and mentorship on a patient-by-patient basis.

  • Practice Management Software

    To compete with increasingly sophisticated retail players, you need to have instant access to all your practice’s data and metrics at your fingertips. Many of the available software solutions allow you this kind of visibility into your business, and we can help you select an OMS, migrate your data, select appropriate integrations, train your staff, and customize reporting and dashboards so you get the most out of your software.

  • Practice Branding & Design

    Your brand is your practice’s most valuable asset. We can help you improve your current brand or maximize the one you already have.

  • Community Marketing

    Because traditional marketing vehicles don’t always work the way they used to, success in a private hearing healthcare practice requires new thinking. We have community marketing tactics to share with you to get the modern patient’s attention.

  • Digital & Traditional Marketing

    Digital is the future for hearing care practice marketing. We are experts in website development, SEO, pay-per-click & display advertising, as well as social and email marketing, and can help you build and execute a plan to drive opportunities from consumers searching online.

  • Operational Best Practices

    Is there double entry taking place in your office? Do you still do any work on paper? Then there’s room for improvement, and we can get you fully streamlined and 100% cloud based in a matter of weeks.

  • Professional Development & HR

    Your practice is only as good as your team, and having the right people in the right roles in paramount to your success. We can help you identify opportunities with human resources and will work with you to develop your team into the performers you need.

  • Finance & Accounting

    Closely tied to your OMS is your bookkeeping and accounting, which are a huge time suck for a lot of owners. We can help you run an average size practice with a 2-day/week bookkeeper and free up that office space for revenue generation instead.

  • Business Valuation & Exit Planning

    If you’re wondering what your practice is worth or beginning to think about selling, we have the industry’s top resources for identifying areas to improve valuation and working with you to execute on those in preparation for transition.

  • Insurance Billing

    Navigating insurance billing regulations and procedures can be intimidating and overwhelming for practice owners and their staff. Having a full service, specialized billing department that works “for” you but that is not on your payroll is often the best way to receive the reimbursement to which you are entitled. Let us handle your verifications, hearing aid and diagnostic claims, patient statements, contracting, credentialing, and more.

  • Pivot Hearing Immersions

    There’s no better way to learn how to run a hearing care practice than to spend time in a high end, efficient, thriving one yourself. Whether you’re just starting out or looking to improve the way you’ve always done things, come spend time with our team for intensive, hands-on learning tailored to your practice’s needs.

  • Provider Sales Training

    Do you know what kind of behavioral style you have? Do you know how to read the behavioral style of the patient in front of you? Let us show you as well as help you increase your versatility and overcome objections to improve your selling skills through the art of “non-selling.”

  • Staff Training

    Good patient care coordinator skills are often innate, but they can also be learned and refined. We can train a brand new employee for you or help an existing one polish up their skills to drive more opportunities for providers.

  • Practice Vitals

    Do you know the most important metrics to look at to gauge the health of your practice? How often do you look at them? Do you know what to do when you see changes? We can guide you on the KPIs that demonstrate how your business is doing as well as provide weekly insights that allow you to make informed decisions about your practice.

Meet the Pivot Hearing Team

Pivot Hearing was born in 2011 out of the success of our own private hearing care practice, Kenwood Hearing Centers. While we experienced tremendous growth from 1997-2008, we saw our business start to suffer in the economic downturn, and we had to identify our areas of weakness, come up with a plan to turn things around, and that make that plan come to life and work. Now we’ve added an additional 2 locations (5 total) and have tripled our revenue since then. In the wake of our success, we’ve seen so many friends and colleagues suffering from the same problems we experienced, so we created Pivot Hearing to be able to offer customized personal training for audiology & hearing aid practices.

Bill Diles, M.A.
President
Christine Diles, Au.D.
Audiology Director
Chelsea Diles Treseder
VP Business Development
Will Diles
Director of Retail Operations
Lee Diles
Director of IT
Adam Jasa
Director of Marketing
John Hirsekorn
Marketing Consultant
Kathy Hirsekorn
Community Marketing