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Music to their ears (part 1/2)

In Operational Best Practices by Leave a Comment

Finally admitting that you probably need hearing aids is about as much fun as replacing a roof or transmission for most people. Hearing aids are seemingly expensive items that people don’t want but have to have. We are in the business of hearing – not just hearing speech, but hearing life. Since music is such a pleasurable and important part …

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With a little help from your friends.

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Do more than just get by. In 2011, we added a highly skilled business management / operations member to our team. He has implemented many strategic changes that have increased our revenue substantially and made us far more profitable. As a result, we were confident enough to open a 4th location in a neighboring county recently. Our success in our …

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New patient? New process.

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Let me paint you a familiar picture. A new patient has an appointment, and you’re going through your pre-evaluation interview and diagnostics. You can find out a lot, but often not enough to be sure you’ll recommend the best solution for them. No matter how skilled and experienced you are, you’ve only known this person for a few minutes, so …

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Your practice’s most valuable asset is not what you think

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What is the most important asset of your business? Most practice owners would probably say their own skills and training, their friendly and competent staff, or their patient database. However, there is one asset that often gets overlooked. Your brand. Almost all practice owners would say they are passionate about providing the best possible patient experience in their office. But …